Privacy Policy

1. Scope

This Privacy Policy explains how Elevate Home Services AI (“Elevate,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit this website, complete a diagnostic or application, communicate with us, or use related services that link to this policy.

This website is directed primarily to representatives of U.S. home-service businesses. A separate agreement may govern information we process on behalf of a client. Where we act solely as a service provider or processor for a client, that client’s privacy policy may govern the customer information involved.

2. Information we collect

Information you provide

• Contact details, such as your name, business email, mobile number, company, and website.
• Business details, such as trade, service area, technician count, lead volume, average job value, CRM, response time, open estimates, customer-database size, capacity, and operational priorities.
• Communications, meeting information, feedback, and other information you choose to provide.
• Consent records and communication preferences, including requests to opt out.

Information collected automatically

When you use the website, our hosting, security, and analytics providers may collect device and usage information such as IP address, browser type, operating system, referring page, pages viewed, approximate location derived from IP address, timestamps, diagnostic events, and cookie or similar identifiers.

Information from other sources

We may receive business contact information from public business sources, referral partners, scheduling providers, CRM or integration providers you authorize, and service providers that help us prevent fraud, maintain data quality, or measure marketing performance.

3. How we use information

• Provide, calculate, and deliver diagnostic results, opportunity estimates, recommendations, and requested services.
• Qualify inquiries, schedule meetings, respond to questions, and manage our business relationship.
• Send service-related messages and, with appropriate consent, marketing email, calls, or texts.
• Connect, operate, monitor, troubleshoot, and improve approved client workflows and integrations.
• Analyze website and funnel performance, maintain security, detect abuse, and debug errors.
• Comply with law, enforce agreements, establish or defend legal claims, and protect people, systems, and property.
• Create aggregated or de-identified insights that are not reasonably capable of identifying an individual.

Revenue and profit ranges shown by the diagnostic are estimates based on information and assumptions you provide. They are not guarantees.

4. Cookies and analytics

We may use necessary cookies for security and website operation, plus analytics or advertising technologies when enabled. These tools may help us understand visits, diagnose performance, remember preferences, attribute campaigns, and measure conversions. You can limit cookies through your browser settings. Blocking some technologies may affect website functionality.

If we deploy analytics or advertising tools that require consent in your location, we will provide an appropriate choice mechanism. We do not currently use information collected on this site to sell personal information for money.

5. How we disclose information

We may disclose personal information to:

• Hosting, database, email, SMS, calling, scheduling, analytics, security, customer-support, and professional-service providers working for us.
• CRM, field-service, communications, calendar, and other integration providers you or your company authorize.
• Business partners involved in a referral, co-delivery arrangement, or event, where disclosed or permitted by law.
• Law enforcement, regulators, courts, or other parties when required by law or reasonably necessary to protect rights, safety, and security.
• A buyer, investor, lender, or successor in connection with a merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate safeguards.

We do not authorize service providers to use personal information for purposes unrelated to providing their contracted services to us. Third-party platforms may separately process information under their own privacy policies.

6. Communications and opt-outs

You can unsubscribe from marketing email using the link in the message. You may opt out of texts by replying STOP and request that calls stop by telling us during the call or contacting us. We will honor applicable opt-out and consent-revocation requirements. We may still send non-promotional messages needed to respond to a request, provide a service, or administer an existing relationship.

Providing a phone number is optional unless clearly stated otherwise. Consent to marketing communications is not a condition of purchase. Message and data rates may apply.

7. Retention and security

We retain personal information only as long as reasonably necessary for the purposes described here, including providing services, maintaining records, resolving disputes, enforcing agreements, and meeting legal, tax, accounting, or compliance obligations. Retention varies according to the information’s nature, sensitivity, and context.

We use reasonable administrative, technical, and organizational safeguards designed for the information we handle. No online system is completely secure, and we cannot guarantee absolute security. Please do not submit sensitive consumer data, passwords, payment-card information, health information, or government identifiers through the diagnostic.

8. Your privacy choices and rights

Depending on where you live and applicable law, you may have rights to request access, correction, deletion, portability, or information about how personal information is used and disclosed; to withdraw consent; or to appeal a denied request. You may also have rights concerning targeted advertising, sale, sharing, profiling, or sensitive information.

To exercise a request, email privacy@elevatehomeservices.ai. We may need to verify your identity and authority. Authorized agents may submit requests where permitted. We will not discriminate against you for exercising an applicable privacy right.

We do not currently sell personal information for money or share it for cross-context behavioral advertising as those terms are defined under California law. If our practices materially change, we will update this policy and provide any legally required choice.

9. Children

The website and services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child submitted information, contact us so we can review and delete it where appropriate.

10. International visitors

We operate in the United States. If you access the website from another country, your information may be transferred to, stored in, and processed in the United States or other locations where our providers operate. Where required, we rely on consent, contractual necessity, legitimate interests, legal obligations, or another lawful basis and use appropriate transfer safeguards.

11. Third-party links

The website may link to third-party websites, scheduling tools, CRM providers, or other platforms. We do not control their privacy or security practices. Review their policies before providing information.

12. Changes to this policy

We may update this policy as our services, providers, or legal obligations change. The “Last updated” date shows when this version became effective. If required by law, we will provide additional notice of material changes.

13. Contact us

Questions or privacy requests can be sent to privacy@elevatehomeservices.ai. Please include enough detail for us to understand and respond to your request, but do not email sensitive credentials or customer records.